Frequently Asked Questions

Find answers to common questions about our services.

Returns

All returns require an RMA (return merchandise authorization) number PRIOR to returning the product. Items without a RMA number will be refused. This policy is to protect our customers and to help us ensure that all returns are handled properly.

Many manufacturers have clearly stated policies regarding how their warranty is handled and require that they handle it themselves. We will certainly do everything in our power to make sure that our customers are satisfied with their purchase, we want you to be happy with the items that you've bought from Pro Pool Consultants.

To request a RMA number please visit our Contact Us page and send us a message stating the issue and how we can help.

How long does it take to get a quote?

We typically respond to quote requests within 24 hours during business days. For the fastest response, email us at [email protected].

Do you offer free consultations?

Yes! We offer free consultations for custom pool projects. Contact us at (713) 373-9572 or use our Pool Builder tool to get started.

What areas do you serve?

We are based in Katy, TX and serve the greater Houston area and surrounding communities.

How do I contact customer service?

You can reach us by: